Management Summary

ktlogo.gif (950 Byte)

The objective of the diploma thesis is to identify Knowledge Transfer key indicators as part of overall Knowledge Management, and to apply them in practice within existing organisations.

Two key indicators are addressed (see figure below):

Knowledge Transfer Key Indicators

Figure: Knowledge Transfer Key Indicators

A pragmatic approach was chosen: First, a survey was set up to provide quantitative and qualitative data about optimal Knowledge Transfer. The existing KnowledgeSource model was chosen as the basis for the survey. The survey was then conducted in three different organisations:

Beside the key indicators of Knowledge Transfer, other facilitating and inhibiting factors were addressed as well. The survey’s findings are backed by interviews with members of the organisations.

To summarise, there is a general awareness about the importance of Knowledge Transfer. However, most participants have difficulties imagining how to apply Knowledge Transfer to their daily work. Interestingly, participants asked for less technical tools – specifically e-mail and intranet – but for more person-to-person contacts. Organisational culture and communication openness are considered important Knowledge Transfer success components. Different organisational forms encounter different challenges:

Second, Knowledge Transfer improvements must push for two aims:

To make Knowledge Transfer an ongoing success, it is highly recommended to continuously apply and measure the key indicators beyond the diploma thesis.